Terms & Conditions

Last updated: 10 November 2026

1. Who we are

Steve Thomas Golf is run by Steve Thomas, PGA Fellow Coach, as a sole trader. These terms apply whenever you book, buy or receive coaching from Steve Thomas Golf, whether through this website, Acuity Scheduling, GoCardless, Stripe or directly with Steve.

Email: steve@stevethomasgolf.com
Telephone: 07875 094600
Address: 61 Squinter Pip Way, Shrewsbury, Shropshire

2. Booking and payment

Lessons are paid for when you book or buy them. Prices are shown on the Prices & booking page in pounds sterling.
Some sessions are paid for first and then arranged: the assessment, lessons at Wrekin Golf Club and 9-hole playing lessons. Steve will contact you within 48 hours of payment to agree a time.
Lessons start on the hour.
Your booking is confirmed when you receive a confirmation email.

3. Cancelling or moving a lesson

You can cancel or move a booked lesson free of charge with at least 48 hours’ notice.
With less than 48 hours’ notice, or if you don’t attend, the lesson counts as used and is not refunded.
If you arrive late, the lesson still finishes at the booked time.
If Steve has to cancel (for example through illness, a venue problem or unsafe weather), you can choose a new time or a refund for that lesson.

4. Weather

Lessons at the Shrewsbury School Golf Studio and Chip Golf Studio are indoors and go ahead in any weather. If weather makes an outdoor lesson at Wrekin Golf Club unsafe or unplayable, Steve will rearrange it at no cost to you.

5. Lesson packs

A 3-lesson pack must be used within 3 months of purchase, and a 6-lesson pack within 6 months.
Lessons not used within that time expire.
Pack lessons follow the 48-hour cancellation rule above.

6. Monthly plans

This covers Plan 1 and Plan 2 (in person) and Online Performance Coaching and Online Performance Coaching Plus.

Plans are paid monthly by Direct Debit through GoCardless.
The online programmes have a minimum term of 3 months.
To end a plan, give one month’s notice by email. One further monthly payment is taken after your notice, and your coaching continues for that month. For online programmes, notice can be given at any time but the plan cannot end before the 3-month minimum.
A lesson or video review not used in its month rolls over to the next month only. If it is not used in that month, it is lost.
Access to the members area ends when your plan ends.
Replies to messages are within 48 hours.

7. Single Swing Review

A Single Swing Review is a one-off service. Once Steve has sent your review, the service is complete.

8. Gift vouchers

Gift vouchers are valid for 12 months from purchase and are sent by email.
They cannot be exchanged for cash.
Lessons booked with a voucher follow these terms, including the 48-hour cancellation rule.

9. Your right to cancel a purchase

When you buy online, you have 14 days from purchase to cancel and receive a full refund. If you ask for coaching to take place within those 14 days and then cancel, you will be charged for any coaching already received. Once a service has been fully provided, the right to cancel ends. To cancel, email steve@stevethomasgolf.com.

10. Training weeks

Training weeks abroad are booked through the travel partner named on the Training Weeks page, and that partner’s booking terms apply to travel and accommodation.

11. Health and safety

Please tell Steve about any injury or medical condition before your lesson.
Stop and tell Steve straight away if anything hurts during a session.
Wear trainers or golf shoes at the studios, as long as they are clean, and follow each venue’s rules.

12. Results

Steve will always give you his best coaching, but no particular result, score or handicap can be guaranteed. Improvement depends on your game, your practice and how you apply the coaching.

13. Students under 18

A parent or guardian must book for anyone under 18 and agrees to these terms on their behalf.

14. Filming and your information

Lessons are filmed and measured so Steve can coach you and send you your lesson review. Your videos and data are shared with you through OnForm and are not used publicly without your permission. How we handle your information is explained in our Privacy Policy.

15. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. Your legal rights as a consumer are not affected.

16. Changes to these terms

We may update these terms from time to time. The version on this page when you book applies to that booking.

17. Law

These terms are governed by the law of England and Wales.

18. Questions

If you have any questions about these terms, email steve@stevethomasgolf.com or call 07875 094600.